Name of Complainant	Mansi Srivasatava
Date of Complaint	April 15, 2022
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I had requested for new broadband connection from Airtel, on 17th March from airtel website, for a broadband connection – plan chosen : 3 mths, 100 MBPS., for Rs.2829/-

Immediately, in about 10 mins I got a call from Mr. Akshay, mobile no. 9834641268, he requested for my Aadhar Card copy and an online payment of Rs. 2829/-, he said that installation will be done within 1/2 hour of doing payment and subsequently activation, but until 20thMarch nothing was done, when I called up and checked he said sorry, it was a Holi holiday… Ist instance of mis-communication, further to add, after my rigorous following-up he said that I need to pay further Rs 200/- for some electrician services…, to which I’m not comfortable.

On same day, 20th March, I requested him to cancel my Digital Application Form no. 02536254326, and refund my money, I also reached out to customer service no. (020) 44444121, they suggested to write an email to “net@airtel.com” – did that also, but no revert till date… I’m still following-up with Mr. Akshay everyday for cancellation and refund… with no success, and to surprise me further today I have got an automated email from “airtelwork-mailer@airtel.com” to install Airtel Xstream Fiber ID 02534067231.

I want to cancel my broadband connection immediately and get refund of my payment.
Request to please process my refund of Rs 2829/- paid on 17th, March, Thu through internet banking, transaction ID 6910182070914424832

Mobile: 9923060006
Name: Mansi Srivastava
Digital Application Form no: 02536254326

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