Internet service is disabled and no support provided

Name of Complainant Geo Melvin Peter
Date of ComplaintJuly 27, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Geo Melvin Peter:

This is with respect to the complaints registered for my airtel ‘my wifi’ device sim – 7204054843.

This sim has suddenly stopped connecting to internet on the ‘myWifi’ device. I tested it on phone where i am able to make calls but internet is not connecting on phone also. Same time i checked my phone’s airtel postpaid sim on wifi device and it is working fine.

When I contacted support, they are not clear about the issue and refused to listen to me in 4 calls. They blindly informed me twice this issue will resolve only on 5th August !

I am surprised to accept this while i am in Kerala and pursuing “home quarantine” and working from home using this Wifi device, where i cannot go out or get a new sim for this unknown issue! I lost my two working days marked as leave due to no internet connectivity.

Image Uploaded by Geo Melvin Peter:

Internet service is disabled and no support provided

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