Name of Complainant	ZIYANURRAB ANSARI
Date of Complaint	February 1, 2023
Name(s) of companies complained against	Reliance jio infocom limited
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I HAVE RECHARGED ON 19TH OCTOBER 2022 WITH RS. 2879 FOR ANNUAL PACK 4G DATA WITH CALLING AND SMS INCLUDED WITH CERTAIN LIMIT. SINCE LAST 2 DAYS MY DATA GETS RENEWED WITH DAILY USAGE LIMIT OF 2GB INTERNET DATA AND IT GETS EXHAUST WITHIN 15-20 MINUTES TIME. THIS IS VERY ANNOYING AS ALL MY AUTO UPDATES ARE OFF AND BEING TECHIE I HAVE CHECKED ALL THE DETAILS IF ANY BACKGROUND UPDATES ARE OFF. TODAY AFTER CONTACTING CUSTOMER CARE I HAVE RECEIVED A REPLY “TO WATCH VIDEO ABOUT HOW EFFICIENTLY USING DATA PACK” I STILL DO NOT UNDERSTAND WHY CUSTOMER CARE DIDN’T CHECK MY ACTIVATED PLAN WHICH I HAVEN’T OPT FOR.
MY MOBILE HAS STARTED REFLECTING 5G ACTIVATED ON MY MOBILE PHONE WHICH I DIDN’T SELECT WHILE RECHARGING ON 19-OCT-2022.
REQUEST YOU TO KINDLY INTERVENE AND HELP THIS AS KIND OF SERVICE TO THE CUSTOMER WHO RECHARGED ANNUALLY AND PAID IN ADVANCE, COMPANY STARTED BLUFFING.

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