| Name of Complainant | |
| Date of Complaint | May 10, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am Rahul, a long-time Jio Fiber customer. I have been facing a complete internet outage since Sunday, May 4th, 2025, from 8:00 PM. I raised a complaint immediately, but as of today (May 7th), there has been no resolution, and no technician has visited my residence to address the issue.
I work from 2:00 PM to 12:00 AM, and this disruption has severely impacted my ability to do my job. Despite multiple calls to your customer care:
I was promised a visit at 10:00 AM – no one came.
Then it was rescheduled to 11:00 AM – again, no show.
Later, I was told a technician would arrive in 2 hours, but still, no one turned up.
Even after my most recent call at 1:30 PM, I was only told the issue will be resolved “within today” – without any specific update or confirmation.
Every time, I have to initiate the call to follow up – there is no proactive communication from your end.
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