| Name of Complainant | |
| Date of Complaint | August 28, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I was using Rs. 399 postpaid plan of Airtel and had close to 275GB of 4G data accumulated in my account. Since I am working from home due Covid-19 pandemic I was looking for switching to a plan that offers more data so that I can easily work from home (WFH). The Rs. 399 plan offered 20 GB data which i thought was not sufficient for me so I called up Airtel customer care at 121 to enquire about the plans that can offer me more data. I was informed about a plan costing Rs. 349 which offers 50GB data. I also categorically asked the customer care executive if my data will be rolled over, to which her answer was”yes”. I also asked about the pros and cons of changing my data plan as I was using a corporate connection and i had my apprehensions about downgrading to a normal plan. The customer care execute never informed me that I would be losing all accumulated data if i downgrade my plan. As soon as my request was executed, I lost all the accumulated data and my WFH assignments went for a toss. I have been speaking to Airtel executive since 13th of August (the day i placed request for plan change but they are not willing to accept their mistake and provide me with a legitimate solution. My only submission is that this complaint be taken to higher authorities and my entire 275 GB data be restored. I have been facing a lot of mental agony since last two weeks as my work is getting hampered and it seems like I begging infront of Airtel people to provide me “my” lost data.
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