International roaming(IR)

Name of Complainant Patel Kandarp
Date of ComplaintJanuary 30, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Patel Kandarp:

Dear sir
I am regular customer of Vodaphone since 2004. Whenever I visit Usa canada for long time I planned of IR of ₹149. This time on 16th January I had activate on IR on my phone ₹149.(On calling 198).i received confirmed message for IR activation.I need IR for my banking,IT and share market.
On arrival Toronto 20th January I also received activation with Rogers.After 1 hr my phone is with no service.This is wrong.if there is no plan your person should inform me. I had enough time for changing company which has this type of facility.Now I am helpless.who is responsible?l need clarification soon,to enable further procedures also bill payments not clear. There is no service but payment ₹149 and plan should be compulsory.is it legal?

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International roaming(IR)

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