| Name of Complainant | |
| Date of Complaint | May 22, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
My colleague and I visited South Korea for a business trip. We took an international roaming package from Airtel by paying Rs.3997/- each. Even though our trip may last for week, we took 30 days package as it helps if the trip extends also we are thinking its a good deal considering 500 mins of outgoing calls.
Once we reach South Korea, we are not able to do any outgoing call. Raised the complaint to customer service 4 days back to receive their template messages only. No resolution has provided and asking us to wait further for resolution. We will be flying back to India in next 2 days. We don’t need International roaming when we are in India.
So, effectively Airtel looted ~Rs.8000 from us with out providing the service that we have wanted. When we are asking for a refund, they are telling that there is no provision to refund.
I feel its a crime to not provide any service after getting paid for that.
Our numbers are:
+919492614556
+919573500607
Could you please let someone take the necessary action against Airtel network so that the justice can be done for the customers.
Thanks,
Jagadeesh.
