| Name of Complainant | |
| Date of Complaint | January 25, 2020 |
| Name(s) of companies complained against | Idea |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
Claim Number 1980091281
Mobile number- 8745003203
Phone- iPhone-6 32 GB Gold.
This is to bring in your notice that I am user of Idea network, I have taken a plan where in mobile insurance is included. Which covers the physical & liquid damage. My mobile got damaged on 29th December-19. I raised the claim on the same date and submitted the required details & documents on 4th, 7th and 21 Jan but still issue has not been resolved.
I have provided all documents which are required for verification but still I am getting the same query from the team to provide the box image which I have already shared with them.
I am calling up their customer care on 022-28717171 / 022-62456666 but they are not helping me out every time I call them I am told that it is under verification or documents incomplete.
I am tired of contacting them again & again not getting any positive response from them. I urge to please have this resolved on priority & get my phone repaired on priority.
Asrar Ali
8745003203
