| Name of Complainant | |
| Date of Complaint | March 27, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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i Team,
Instead of a Lenovo Thinkpad laptop, I received a cooling pad. What a blunder! You’re delivering things like this by accident as well. My laptop cost 60,000. The worth of whatever you get is around 600 rupees. You guys don’t follow quality control procedures for packing, such as weight and other parameters. When trying to contact customer service, he or she responds with words like “Wait for two weeks.” First and foremost, why do I need to wait two weeks? You made a major mistake. Then you must resolve it as quickly as possible.
I’m expecting a response as soon as possible, and I’d like it to be treated as a high-priority ticket because you guys caused me to miss meetings and incur travel expenses, and I’m not sure how much longer I can trust Flipkart.
Please find the attachment for the delivered product.
Already I have shared all the documents along with video proof and what else is required. I called customer care 75 times and no one gave a proffered answer or resolution. You guys keep on rejecting. Do you guys think this is the right way of doing it?
I’m not sure how many times you’ll ask, “What’s the issue?” All of the details, as well as video and photo proofs, have already been shared. You’re claiming that the shipment isn’t damaged. The issue isn’t about damage; it’s about receiving an entirely different product, I have raised this issue four times. Refund requests four times rejected and now again I am raising 5th time, I need a response within the next 24 hours, or I’ll put all of these documents, along with recorded video and audio, on social media, and I’ll communicate with Flipkart’s CEO about it. You’ve made a major mistake. What’s the point of bothering the customer?
Order Details:
Order ID: OD224428700397585000
Order Date: 16-03-2022
Invoice Date: 16-03-2022
PAN: AAFCI2112P
CIN: U51900DL2019PTC347263
Refund Rejected Refund ID: 12102450600811676030
We’re sorry. We are unable to process your refund request.
Refund Rejected Refund ID: 12202449706701760814
We’re sorry. We are unable to process your refund request.
Replacement Rejected Replacement ID: 12202449026809108454
We’re sorry. We are unable to process your replace request.
Refund Rejected Refund ID: 12102447329125197232
We’re sorry. We are unable to process your refund request.
