| Name of Complainant | |
| Date of Complaint | February 26, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had applied for new Broadband connection from Airtel on 9th February after getting the assurance that connection will be done in 2 days. I have made the payment of 6 month advance bill of Rupees 6018/-. Two Technicians came and installed the Modem and said that activation has to be done from back end. I have not got the activation yet (more than 10 days after installation of Modem) and I am tired of reaching engineers/ people who have assured me in the beginning about the connection but no one picks the call . I have been trying to reach customer care number many number of times and reply from them was that they will arrange a technical visit and call back which never happened. On top of that my neighbor who has applied connection after me has got the new connection. Now when I talk to Customer care i get a response that due to feasibility issue they cant activate my account and I will get the refund.
Since I already waited for 18 days I dont want refund, I need the connection to be done. I dont understand when People who applied after me gets the connection and why my account is not activated.
Hoping for some help from Voxya to get my connection activated.
Broadband application number: 80187401
SR number:104883006
