| Name of Complainant | |
| Date of Complaint | November 22, 2024 |
| Name(s) of companies complained against | Instagram |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Issue Report: Unfair Instagram Account Deactivation
Affected Instagram Pages:
1. legeabanilor.ro
2. succes.ro
Problem Description:
Instagram has unfairly deactivated my business pages without offering a valid reason or a clear recovery process. These accounts represented years of hard work and were the foundation of my business, providing income for my family. Despite my efforts to contact customer support, there has been no response. Instagram’s reliance on AI to verify accounts often leads to mistakes, as AI systems are not flawless.
This decision has left me unable to recover my accounts and has significantly impacted my business operations, jeopardizing my livelihood.
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Steps Taken:
1. Attempted to contact Instagram customer support through official channels – no response received.
2. Submitted appeals via the provided forms for account recovery.
3. Tried to explain that this is a mistake and my content complies with all Instagram policies.
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Impact:
Loss of income: My business depended entirely on these accounts for visibility and sales.
Family livelihood at risk: As the primary source of income, this situation is creating significant financial stress.
Violation of fair business practices: The lack of a reliable support system for such cases demonstrates negligence on Instagram’s part.
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Request for Action:
1. Immediate recovery of the affected accounts (legeabanilor.ro and succes.ro).
2. Implementation of a more robust customer support system that allows businesses to address and resolve issues effectively.
3. A fair review of account deactivations by qualified personnel rather than relying solely on AI.
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Contact Details:
I am available to provide any additional information or evidence required to resolve this issue. Please contact me directly at your earliest convenience.
Image Uploaded by Liviu: