| Name of Complainant | |
| Date of Complaint | February 10, 2019 |
| Name(s) of companies complained against | Independent TV |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I had made the payment of rs. 499/- as per-booking charges on march 1st 2018 (my booking ID was 17507776) for reliance dth service from reliance big tv ltd (Name has recently been rebranded to independent tv). The installation was to be done within 45 days and the service should have been started by the mid of October 2018. However, no installation has been done till date and neither there is any proper response from the customer care. Every time i have called at the customer care i have got the same response which is “installation will be done within a week”. However, in December installation guy told me to pay reaming 1750Rs , i have paid him via google pay , after that i start receiving so many customer Ids & happy viewing , welcome to independent Tv etc..sms’s without any installation. installation guy told me that it will be installed on 26th dec . but after next day on-wards he just disconnecting my calls, . after i called customer care & found there were so many connections activated to my registered nub but actually there is no real connection in my house , This is mere harassment of customer . I want a full refund of per-booking charges 499 + 1750 Rs paid to installation guy , (Total 2249Rs) and would also like to claim charges for non-fulfillment of promises and taking out my peace, valuable time & insult from them.
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