| Name of Complainant | |
| Date of Complaint | April 4, 2019 |
| Name(s) of companies complained against | Independent TV |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am Abhishek Jain, living in Banswara District,Rajasthan. I booked a new connection of Independent TV from distributor in Banswara. He confirmed me prior to booking the connection that If you take a new connection with Freedom 1999 plan then you will get all the channels free for 1 year with 12 HD channels with same terms and condition.
I also confirmed with him whether any changes will affect our pack , as per the new TRAI rules to us in future, But he confirmed that you will get the all benefits till 1 year with 12 HD channels and in future till 1 year none of the channel get disconnected.
So I booked the connection on 30-Jan-2019.I was provided Customer ID as 1011833942 with mobile no 9660046876. I enjoyed the channels as stated by the distributor till 10 Feb-19, but from 11-Feb-2019 all HD channels were discontinued without prior intimation or my permission or my wish.
And after that in regular intervals channels got discontinued and in April month I am migrated in some pack where around 25-30 channels which was allowed earlier in Freedom pack are currently discontinued and not available and I am not able to watch them. I again want to confirm that I have never allowed or given permission to Independent TV for such pack migration, but still this act was done by him.
So I think now All my hard earned money seems looted by the company as If they at the time of providing the connection followed the instruction of TRAI and communicated the clear future situation of channel list, I might have not taken the connection and had saved my money and have invested the same with the other D2H company.
Requesting You kindly Please intervene and Instruct Independent TV to migrate me in such a pack where I can enjoy all the channels as promised in the Freedom 1999 pack with all the benefits of the HD channels as promised in the pack.
Kindly look into the matter and Instruct Independent TV to do the needful on top Priority.
With Regards,
Abhishek Jain
Customer ID : 1011833942
Mobile No : 9660046876
Image Uploaded by Abhishek Jain:
