Name of Complainant	Shashank Nagar
Date of Complaint	February 19, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Respected Sir/Madam,

Reference no. for your request is RCRCB40218680926.

My Number (Shashank Nagar): 7042778517 (Incorrect)

Father’s Number (Om Prakash Nagar): 9044002503 (Correct)

I have accidentally recharged my phone number with 1-year validity plan instead of my father’s number via Airtel App.

I’m not writing this mail to get any compensation. I accept my fault while doing the recharge. However, as a loyal customer I wish if you would be kind enough to transfer this recharge to the correct number as mentioned above.

Also, I spoke to a senior person on customer care who says I will get a call back in 72 hours. Therefore, I did a Rs 19 recharge on my father’s number as recommended by him so that we can still stay connected for the next 2 days as today is the last day of his existing validity plan. If possible, make sure that he could make calls in case of any emergency.

I’m not a rich person and would not be able to suffer this monetary loss. Please help me as a customer is need. Fell free to call me anytime.

A quick response on this will be highly solicited.

Thanks and regards,

Shashank Nagar

Ph- 7042778517, 9415536746

This is the mail sent which was of no use. Also, Supervisor Akhil denied to provide any help in these circumstances.

Please help my money is getting wasted here. All I need is help.

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