| Name of Complainant | |
| Date of Complaint | November 21, 2018 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Hi Again,
You really do not care it seems as long as the money is paid to JIO ….As I said before, not my issue that you are not able to reverse the charges for a mistake which I have accepted. The point – and the principal – is you know it and are not going to do anything about it, it seems as JIO is already happy with the MONEY !!! is that what you are saying to me ???
I am also not only angry but disappointed and will consult with my lawyer as this seems to me like a FRAUD/CHEATING !!! from my point of view that you will not give me the money back for services which have been paid, albeit, by a mistake to another number.
This is not your money, not the customer’s money where it got mistakenly credited. You have the possibility to talk to the customer or reverse the benefits to my number.
I have also included the appelate Maharashtra to start with.
Regards
On 21 Nov 2018, at 14:37, Jio Care <care@jio.com> wrote:Dear Neeraj,
I understand your concern with regard to the recharge done on an incorrect Jio number.
As informed you earlier, we do not have the provision to refund/ reverse or transfer the benefits of successful recharge transaction.
In order to avoid this in future, you are suggested to re-confirm the Jio number before processing with the payment.
We appreciate your understanding on this.
At Jio, we believe in empowering our customers. We have an excellent self-care app, MyJio, which can help you find answers to your questions. You could also dial 1991 from your Jio number to get account related details. Besides these, you can visit the support section on www.jio.com
If you need further help, please write to us or call us by dialing 199 from your Jio number or 1800 889 9999 from any other number.
On 11/21/2018 1:51 PM, Sachin Rajwade wrote:Dear Cuctomer Care,
How you reverse the charges is not my issue. A mistake (by me) has been made and JIO can correct it. You MUST STOP BLAMING the customer for your incompetent software and get in touch with the JIO CUSTOMER explain the situation and reverse the transaction or change the benefits to my jio number.I CANNOT BELIEVE THAT YOU HAVE NOT THE POSSIBILITY TO REVERSE CHARGES. I WILL take this to the court is all I can assure you as this seems to be not serving my needs but you revenue needs.RegardsDear Neeraj,
I understand your concern with regard to the recharge done on an incorrect Jio number.
As per our records, I see that the recharge benefits of Rs. 498/- has been successfully credited on the incorrect Jio number.
I regret to inform you that we do not have the provision to refund/ reverse or transfer the benefits of successful recharge transaction.
In order to avoid this in future, you are suggested to re-confirm the Jio number before processing with the payment.
We appreciate your understanding on this.
At Jio, we believe in empowering our customers. We have an excellent self-care app, MyJio, which can help you find answers to your questions. You could also dial 1991 from your Jio number to get account related details. Besides these, you can visit the support section on www.jio.com
If you need further help, please write to us or call us by dialing 199 from your Jio number or 1800 889 9999 from any other number.
On 11/21/2018 12:56 PM, Sachin Rajwade wrote:Dear Sir/MAdam,
A wrong number has been credited from my account. please re-credit the following number – 9326482245Transaction details are belowand a image as to which number (WRONG ONE) has been credited is below also<PastedGraphic-1.png>
Dear Customer,
Thank you for using your Debit Card XX9751 for Rs.498 at RELIANCEJIO on 21-11-2018 12:29:42.
Please call me if you have any questions<PastedGraphic-1.png>
