Name of Complainant	PRAVIN SOLANKI
Date of Complaint	August 23, 2023
Name(s) of companies complained against	Flipkart
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear Flipkart Customer Service,

I hope this email finds you aware of the urgency and gravity of the situation. I am writing to inform you that I have been left with no choice but to escalate my recent experience with Order No. OD328901906589487100 to the consumer court due to the negligent and disappointing service I have received.

As a customer, it is deeply disappointing to have ordered a ceiling fan and received a switch instead. This glaring error on the part of the seller, facilitated by Flipkart’s processes, is not only frustrating but also unjust and unacceptable.

I have attached an unboxing video that clearly showcases the discrepancy between what I ordered and what was delivered. This video serves as irrefutable evidence of the incorrect item received.

I urge you to consider the implications of such mistakes on customer trust and the reputation of your platform. I had hoped for a swift and satisfactory resolution, but my experience has left me with no recourse but to take legal action.

I expect a response to this email confirming the initiation of corrective measures and a process for full refund and compensation for the time, inconvenience, and disappointment caused.

Please understand the severity of this matter and act accordingly to salvage the customer relationship.

Image Uploaded by PRAVIN SOLANKI: