Name of Complainant	Kartik Varanasi
Date of Complaint	October 31, 2020
Name(s) of companies complained against	tatasky
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Hi,

I placed a upgrade request on my existing subscription but instead a new secondary box was added to my account. Even after multiple follow ups and initial assurances from Tata Sky reps the same was not fixed and I ended up paying for 2 boxes for 2 months. Now the solutions that is being offered to me is to switch my secondary box and make it primary and when I do that I will loose my 6 month offer on Android box and If I continue with both boxes then I am being asked to pay for both boxes even though I have only one box with me.

I need to know what is my mistake here and why is Tatasky unable to find a solution for my problem.

Image Uploaded by Kartik Varanasi: