Hello Srijit Kumar,

I am Imran Momin, your Airtel experience advisor.

This is in reference to your email regarding disconnection issue on the Airtel number 7605052120.

As discussed on 9674455249, we are sorry to hear about your decision to discontinue the services. We have registered your complaint via Reference No. 31-3356270161123. The same will be resolved by 04-09-2020.

Please note, monthly rental on your mobile will not be charged from the date deactivation request is raised, i.e. from 28-08-2020.

As a goodwill gesture I have credited of Rs. 588.82/- in your account on dated 28-08-2020.

This adjustments will reflect after 72 hours in airtel app.

There is an outstanding amount of Rs. 334/- in your account.

The final bill will be generated on 24-09-2020 and will include pro-rated rental along with usage charges till the date of cancellation.

Thanks for reaching out to us.

Hope this helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel – Open To Questions

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Hello Srijit Kumar,

I am Shyam J, your Airtel Experience Advisor.

This is in response to your email about waiver of bill charges for your Airtel number 7605052120.

I regret for the inconvenience caused.

We have arranged to credit the amount of Rs. 588.82/- as per the commitment via reference number 31-3369562288897 and same will be posted in your account within 72 hours.

Please pay the remaining amount of Rs. 334/- due on your account.

Hope it helps!