Name of Complainant	Surya Narayanan
Date of Complaint	November 14, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have been using Airtel post paid for more than 2 years now. In the current pandemic WFH scenario I rely mostly on the mobile internet which is part of the package I pay for. But recently I have been having issues with the connectivity where the network suddenly doesn’t connect and gets too slow. I called the called the customer service and lodged a complaint. They said it will take 15 days for them to resolve it. I mean seriously. I am paying for the internet service which has been bundled in my plan but I’m unable to use it. Plus they have no certainty as they say that I may get resolved. Honestly I currently rely on the mobile internet because I’m paying for it. But 15 days is too much time for me to wait. I also asked them whether tere will be some kind of compensation on my monthly bill as I’m unable to use the complete service that I’m paying for; they say that cannot be done in and I have to pay the full bill amount even if I’m unable to use the services that I’m paying for. Also they don’t care if I port to another network. I have been using Airtel for so many years now and this is the customer loyalty reward I get where they are least bothered about what I’m facing and also if I jump to some other network. Now I have no other option but to use the inconsistent Internet that Airtel is giving as if I’m begging them to give me data. What I am looking for is some relaxation on my monthly bil for the inconveniences I had to face just because I was relying on their internet connectivity. A real bad and unexpected experience from airtel.

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