| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | Discord Inc. |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’m a user of the Discord platform. Recently, I tried sending a friend request, and the platform asked me for e-mail verification, twice. The third time, I was asked to verify my phone number. And that’s where the problem began. I cannot verify my phone number, and I can’t tell whether it’s registered in another account or not. I’m not presented an error at all. The company’s proposed solution is to create a new account. However, sooner or later, in a new account, I may be asked to verify my phone number, and, again, result in a locked account.
This is a major redress issue. Not only does that attack the right to redress, but also the local federal law on data protection, LGPD. I’m a resident of Brazil, and I know my rights on data deletion. The company refused to delete my data, for security reasons. However, their privacy policy doesn’t override the local federal law on data protection.
First, I was told no solution can be given. Then, I was told the solution is to create a new account. The company’s proposed solution, to create a new account, is ineffective and represents a failure to provide me with a proper remedy. The support process has violated my right to be heard, by failing to give my specific issue genuine consideration. It has violated my right to be informed, by providing me with misleading and improper instructions. It has compromised my right to choose, by failing to offer a valid solution for my existing account. These failures represent a breach of my right to redress.
I’ve opened a complaint on various consumer protection authorities, including eConsumer, FTC and BCA. BCA contacted the company, twice, yet they were unable to respond. This is an absurd.
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