| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | Swiggy Instamart |
| Category of complaint | Health & Beauty |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Facts of the Case:
I am a regular customer of Swiggy Instamart. On 5NOV2025, I ordered Ankle Belt through the Instamart app Order ID: [#221315756749425].
Upon delivery, I found that the item received was of incorrect size/specification, which was not as per my order and the pack was unsealed.
I immediately initiated a return request via the in-app chat option. However, when the pickup person arrived, the return request was unexpectedly cancelled without my consent or notification.
I again tried to raise the issue through the chat support, but it was completely unhelpful. The system redirected me to a customer care call, where the representative could neither understand nor communicate in English, despite being assigned to an English-language line.
The representative also stated that they had no authority to resolve such issues and advised me to return to the chatbot, which was ineffective and circular.
I was then told to send an email to get the issue resolved — an unreasonable step for such a simple return. This shows a serious deficiency in customer service and unfair trade practice, as I was denied an accessible and efficient redressal mechanism.
This entire process has caused mental stress, wasted time, and inconvenience, especially as I had to repeatedly contact support and even write this complaint to get a refund for one simple item.
The issue is still unresolved as of today, despite my repeated efforts.
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