| Name of Complainant | |
| Date of Complaint | January 15, 2025 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to bring to your attention a serious issue regarding my recent order of Jio AirFiber, placed on 13th January 2025.
The representative, Karan Kaushik, who processed my order, made an error by entering the incorrect building number. Despite taking a cash payment of ₹2250, no installation has been completed. Here are the key details of the incident:
Order Number: NO00013HORZZ
Order Date: 13th January 2025
Amount Paid: ₹2250 (cash)
Representative Name: Karan Kaushik
Representative Contact Number: 7678611541
Incorrect Building Number Entered
Representative’s Unresponsiveness and Dismissal
I waited for over three hours as instructed, but another representative arrived and informed me that the location was incorrect. Since then, I have made multiple attempts to contact the original representative, but he has been consistently unresponsive and dismissive.
I am writing to bring to your attention a serious issue regarding my recent order of Jio AirFiber, placed on 13th January 2025.
The representative, Karan Kaushik, who processed my order, made an error by entering the incorrect building number. Despite taking a cash payment of ₹2250, no installation has been completed. Here are the key details of the incident:
Order Number: NO00013HORZZ
Order Date: 13th January 2025
Amount Paid: ₹2250 (cash)
Representative Name: Karan Kaushik
Representative Contact Number: 7678611541
Incorrect Building Number Entered
Representative’s Unresponsiveness and Dismissal
I waited for over three hours as instructed, but another representative arrived and informed me that the location was incorrect. Since then, I have made multiple attempts to contact the original representative, but he has been consistently unresponsive and dismissive.
This situation is highly unacceptable and reflects poorly on Jio’s customer service standards. I kindly request that my order be cancelled immediately and that a full refund of ₹2250 be processed to my bank account as soon as possible.
Please confirm receipt of this email and provide an expected date for the processing of my refund. I trust that this matter will be resolved swiftly to avoid any further escalation.
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