| Name of Complainant | |
| Date of Complaint | April 2, 2022 |
| Name(s) of companies complained against | Coindcx Go |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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have opened CoinDCX account on 20/06/2021. I have traded for 9 months and one day suddenly my account was freezed without even any intimation. When I complain they say that I’m using this application in different domicile which is not listed in their terms .
They allow me to open the account with the mobile of a different country other than India. They allow me to trade for almost 10months and suddenly freezed and holding my funds .
After the submitted all the required documents, they assured me to unfreeze my account for 15 days, so that I could withdraw all my funds and later they will close my account.
It’s been 45 days since my 1st complaint and still they haven’t responded to my complaint and everyday I send them emails to resolve my issue, yet I haven’t received any help from the company
When I submit a complaint, they are closing the complaint ticket id without even addressing my issue .
Please please help me
