| Name of Complainant | |
| Date of Complaint | July 31, 2021 |
| Name(s) of companies complained against | idea/Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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During 2019 May family member traveled to USA, on her local idea SIM international roaming was never activated nor any such request was ever made to them.
July bill of 53K INR was sent, for some fictitious 60MB usage while traveling was shown (No details were ever shared). Since there was no question of using it overseas as no International Roaming was ever activated as well monthly credit was well below 1000 INR per month.
Despite many requests customer care kept calling relentlessly; they kept making calls to people from her call history telling them Fake stories of some criminal case (we have screenshots from people telling this with timestamps) where she had to seek medical help due to anxiety and severity.
Sometime in nov 2019, there was a pre-litigation notice where we appeared before lok-adalat and explained our side of case and told them since no service was requested and ever used we cannot pay such false charges.
Also even during 2019 Idea international packages were like 500 or 1000INR for 2GB data packs.
There is another pre-litigation notice for aug 2021.
Please advice on what is the best way to get this harassment solved for once and all.
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