| Name of Complainant | |
| Date of Complaint | March 23, 2019 |
| Name(s) of companies complained against | Tata Sky |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Tata Sky Support Team ,
As per clause 17 of the Telecommunication (Broadcasting and cable) Services Standards of Quality of Service and Consumer Protection .Regulations, 2017, “In case, the broadcasting services related to television have been availed by a subscriber with a lock-in period or the charges for subscription of broadcasting services related to television are paid in advance for a specific period by a subscriber in pursuance of any scheme offered by the distributor of television channels, the distributor shall continue to provide such services for such period to the subscriber without any increase in the price of subscription and without altering the other terms of subscription to the disadvantage of the subscriber.
Sunil K Gupta, secretary of TRAI had very clear communication & told the NEWS PAPERS recently and Times of India as well, that there is no question of any new communication when the regulation is “crystal clear”. “No customer can be disadvantaged by the new regime. If they want to continue with a long-duration pack, they can do so till the pack expires. However, if they find any other pack to be beneficial, they can switch. The choice is in the hands of the customers.
But you guys (TATASKY) had forced me today with NO PROPER NOTICE & WITHOUT MY CONSENT, out of existing plan in spite collecting money for 1 year annual subscription.
So please immediately revert back to my existing pack, which I had opted by paying you ,1 year subscription charges (for Rs 4000 last year on November 2018) with NO further DELAY.
Regards
Prabhu.
