| Name of Complainant | |
| Date of Complaint | August 31, 2023 |
| Name(s) of companies complained against | ICICI bank |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I initiated a $25,000 transaction in Money2India with the expectation that the promo code of 20 paise would be applied, providing me with the advertised rate and an extra 5000 INR as per the promotional offer. However, my transaction reflects a total of 20,58,000 INR, instead of the 20,63,000 INR that I should have received. This discrepancy is a clear violation of the terms of the promotion.
To address this issue, I immediately contacted your customer service representative and spent a frustrating 30 minutes on the phone. Regrettably, the customer service representative proved to be entirely unhelpful and was unable to provide any meaningful assistance or explanation for the rate discrepancy. This level of service is completely unacceptable, especially when dealing with financial matters.
I urge ICICI to take this matter seriously and ensure that the appropriate adjustments are made to my transaction to reflect the correct rate of 20,63,000 INR, tagging in the promised extra 5000 INR. Please reach out to me for the tracking Id and I can provide more details. Thank you so much
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