| Name of Complainant | |
| Date of Complaint | January 20, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I withdrew $1000 on 5/11/2023 and the transaction is until now being processed
Account no 594082497
I sent many emails but unfortunately there is no response .75 days until now
Image Uploaded by Mostafa:
Dear Mostafa,
Thank you for reaching out to us.
As per our records, your withdrawal from our side was successfully processed. However, if you have not received the withdrawal yet, we kindly request you to contact our support team info-en@1xbet-team.com. Provide them with a bank statement displaying the transaction details, and they will assist you further in investigating this matter. Kindly await their response and guidance on the next steps.
We would also like to emphasise that you should not send a lot of emails, as this can increase the waiting time for a response
We appreciate your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
First, I think the response is a recorded message. Secondly, an account statement was sent more than a month ago and there was no response. Thirdly, let us assume that the money has been sent to my account. Just send me an account statement showing that it has been sent and I will request the bank for the money. I think this is easy and simple. Fourthly, I will demand compensation from you for this period of time that I waited for you