Name of Complainant	Anita singh
Date of Complaint	April 6, 2023
Name(s) of companies complained against	1xbet
Category of complaint	Investments
Permanent link of complaint	Right click to copy link
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,

I am writing to express my dissatisfaction with the money refund process on your platform. I have been trying to get my money refunded for the past few weeks, but the process has been extremely frustrating and time-consuming.

To provide context, I made a deposit of ₹6000 on your platform to place some bets on various sports events. However, I later realized that the odds were not in my favor, and I decided to withdraw my funds. I followed the necessary steps to initiate the withdrawal process, but the funds never arrived in my account.

Since then, I have been trying to get in touch with your customer support team to resolve this issue, but I have not received any satisfactory response. I have sent multiple emails and made several calls, but the responses have been either automated or unhelpful.

I am extremely disappointed with the lack of urgency and transparency in the money refund process on your platform. As a customer, I expect a timely and efficient resolution to my issue, and I have not received that from your team.

I kindly request that you prioritize this issue and provide a prompt resolution to my refund request. If this issue is not resolved in a timely manner, I will have no choice but to escalate this matter to the relevant authorities.

I look forward to your swift response.

Sincerely,

[587153649]

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