Name of Complainant	Mrunal vilas Sawant
Date of Complaint	August 14, 2025
Name(s) of companies complained against	Fire Boltt
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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I purchased a Fireboltt smartwatch and recently submitted it for repair under warranty. The product was picked up by the company’s service partner, and I was provided with a ticket number to track the complaint. However, when I checked the status online, I discovered that my ticket number is now showing details of a completely different customer’s complaint, which is unrelated to my watch.

This has caused confusion and concern because:

I no longer have any official tracking for my product.

There is no update on the repair status or expected return date of my watch.

I am unable to confirm whether my product is still in the company’s possession.

I request immediate clarification and resolution of this issue, including:

1. Correct reassignment of my ticket number or a new valid tracking number for my complaint.

2. An update on the repair progress and estimated return date of my smartwatch.

3. Assurance regarding the safety and return of my product.

I expect a prompt response to avoid further delay or inconvenience.

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