I order online night dress but I can’t get it my amount is cut in to my account they can’t reply

Name of Complainant	Twinkle
Date of Complaint	September 10, 2022
Name(s) of companies complained against	Shopenzer
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
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Text of Complaint by Twinkle:

I order via shopenzer night dress amount will cut but I can’t get it any update pls help me the amount is cut by citykid name account

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