I have paid the bill through their app. And they are not updating

Name of Complainant Subavisaha s
Date of ComplaintJune 27, 2021
Name(s) of companies complained against
Category of complaint Electricity
Permanent link of complaint Right click to copy link
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Text of Complaint by Subavisaha s:

My service got disconnected today. I have paid the bill in their app, and payment gateway by paytm . Paytm sent me the confirmation and transaction ID. And Torrent power claims they didn’t receive the payment so cant resume the service. As I’m running a restaurant I personally lost 10000 rupees worth stock and my customers though. Please take required actions according to it.

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I have paid the bill through their app. And they are not updating

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