I have paid credit card bill but not deposited to biller. When connected with Google Pay & biller for raised dispute both not willing to resolve and not refunded money

Name of Complainant Pritam Sonavane
Date of ComplaintAugust 31, 2022
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link
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Text of Complaint by Pritam Sonavane:

Transaction done on 16th July 2022 for Ra. 5000 against ICICI credit card payment. Money deducted from bank account but Google Pay not settled to biller. ICICI bank charged heavy interest against non bill paid. Raised concerns with Google Pay in different ways but Google Pay denied transaction failure and asking to connect with biller. When connect with biller ICICI bank, they denied such transaction and confirmed on e mail and on portal no amount updated. Google Pay now not entertaining and sending automated mailer to connect with biller only. No action at all.

6-8822000032941
Google pay complaint id

Google pay Transaction id CICAgJCQivTcAg

UPI Transaction id 219788945902

Image Uploaded by Pritam Sonavane:

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