I have Booked Ticket via Paytm for Kanpur to Noida, and the the bus agency cancelled the bus at end time. They don’t back my refund. Even I raised on complaint over Paytm, Paytm also not take any action against the company.

Name of Complainant Ayush Gupta
Date of ComplaintSeptember 7, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Ayush Gupta:

I booked a bus ticket dated 04 September 2022. I got below msg

Hi Ayush gupta, greetings from Paytm!
Your bus ticket has been confirmed and details are sent to ayushg065@gmail.com
Here are your booking details
Kanpur to Noida
RS Yadav Smart Bus
2+1, AIR SUSPENSION SLEEPER/SE
PNR: 20028

Ticket No: 22MJ3ZT
Paytm Booking ID: 19015377118
Passengers: Ayush Gupta
Seats: D(M)
Boarding time: 23:00 Sun, 04 Sep 2022
Location: FazalGanjFazalGanj Fazalganj-
Landmark: Fazalganj

01123349188 7289949598 9718832708
Drop: Zero Point Yamuna Expressway
Please check Paytm app or registered email address for complete ticket details.
For assistance contact: 0120 4880880 or https://paytm.com/care
—-

When I called the bus driver to reach the place given in the message to catch the bus but his mobile phone was switched off. And I called several times but to no avail. When I registered a complaint in Patym, I was asked to wait for 4 hours that your problem will be solved. But till now I have not heard any and I have lost my money. Please get my refund which I didn’t even travel. I had to suffer a lot. And also take some action for the travel agency.

Please provide solutions of my problems and my refund

Image Uploaded by Ayush Gupta:

I have Booked Ticket via Paytm for Kanpur to Noida, and the the bus agency cancelled the bus at end time. They don’t back my refund. Even I raised on complaint over Paytm, Paytm also not take any action against the company.

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