I had recharged my no.with Rs 197 /- pack which I m not able to redeem now. What is the reason? It’s not showing also

Name of Complainant	Pinky Saikia
Date of Complaint	September 25, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Pinky Saikia:

I had recharged my airtel no. on 9/9/20 amount 197. But the amount is not shown in my account why?

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Consumer Complaints Court