i had made payment on due date of my loan and debited from my account and credited to merchant account,but still shows overdue and penalties are added at higger rate

Name of Complainant manda kalyan reddy
Date of ComplaintMay 30, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by manda kalyan reddy:

i had made a payment successfully using mpokket app i.e through upi which available in app to make payments and amount is sucessfully debited from my account and  credited to merchant account sucessfully but its still showing overdue due app improper maintainance and collection agents calling me daily and disturbing me mentally.so i had raised chargeback for refund of my amount and i got after 15days i ased the company to remove penalties because due improper function of app i faced problem .but customer service is not at all   solving it and calling me daily and disturbing me mentally from more than 40 days

Image Uploaded by manda kalyan reddy:

i had made payment on due date of my loan and debited from my account and credited to merchant account,but still shows overdue and penalties are added at higger rate

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