| Name of Complainant | |
| Date of Complaint | August 29, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID: OD428974207013887100
Order Name: AKOSHA Designer Stainless Steel Cutlery Set(25 pcs) Stainless Steel, Plastic Cutlery Set (Pack of 24)
I did not receive the order. And when I reached out to the Customer Care number for help they simply refused to help me in any way saying that it is a fault from the delivery person and they cannot take responsibility as the delivery agents are third party vendors.
They insisted that since it is a OTP based delivery , they cannot help in any way. I repeatedly told them that I was in office and could not receive the delivery in person so I was forced to share the OTP on call. I tried to confirm multiple times with the delivery agent that he has reached the correct location or not, and he said that he is in the right location and will give the order to the security person. I asked him to go near my room and leave it outside the door, but he refused to do so. I, very gently pleased with the customer support executive to atleast give me a way how I can resolve this by getting hold of the delivery agent. They refused help there as well.
Now, I have paid the money and ;left with no order. According to me this is a serious breach of trust from Flipkart side. And help from the Customer support executive Ädarsh Sharma” was horrible. he was very much rude and donot know how to talk to customers where customer is genuinely asking for help. I even told them , that i can show them my entire room to verify that I have actually not received the order. yet they didnot gave me any kind of support. Very bad experience from Flipkart. Not at all expected.
