I did not get what I ordered and the company blamed it on me

Name of Complainant Prashasti
Date of ComplaintDecember 8, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Prashasti:

I ordered Sony Earphones from Amazon as a birthday gift for my brother. When he got them, he noticed that the box was torn, and the earphones were missing from the inside. I tried contacting Amazon and they asked me to wait for a week, during which they ran an “investigation”, which I did, but after waiting for all that time, they said there was no mistake from their end. I asked them to rerun whatever investigation they’re doing because I have been scammed, but they told me they can’t do anything about it anymore.

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