I cant recharge from my main balance

Name of Complainant Tuba Fatma
Date of ComplaintSeptember 3, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Tuba Fatma:

I tried to recharge my airtel number with 48 but it is not happening. I tried both Ussd and airtel thanks app but i cant do recharge with my main balance.

Image Uploaded by Tuba Fatma:

I cant recharge from my main balance

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