Really frustrating and disappointed by customer service. Actually it’s the worst customer service. Every time a representative calls me I have to explain everything from the beginning, why can’t he just go through my emails before calling me? You guys call at anything of the day. Be it
11:00 am,
2:00 pm,
6:00 pm, what do you think, I am free whole day to just attend your stupidity calls and describe the whole issue every time I get a call. Don’t you think you guys are intruding into my time by calling any time without even thinking once. After going through even all these no one is even providing a resolution.Really pathetic customer service. You don’t even listen to the customers complaints and issues solving them is way to far. I asked for a supervisor, the guy refused to transfer to supervisor. He told that I would receive a call back. I asked him to do that before
2:00 p.m. ( Of 16th). No supervisor has contacted me nor has my issue been resolved. I have been complaining since 7th. It’s 10 days and no one is doing anything. Now even the nodal officer is making excuses since past 2 days. Also when I call the nodal officer it gets connected to customer service. It’s been 21 days. I don’t know what they are doing. Just cheating on customers and wasting their money and time.
Hi, we understand your experience. Kindly share your RMN/Subscriber ID for further assistance.