Name of Complainant	Deepak M D
Date of Complaint	December 25, 2021
Name(s) of companies complained against	Hyundai India
Category of complaint	Automobiles
Permanent link of complaint	Right click to copy link
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After Being A Hyundai Car User (An I10 ) For Some Time, Felt It Would Be Nice To Upgrade To Another Hyundai Variant As The Relationship Didn’t Have Any Turbulences, Little I Knew That Hyundai Even Started Developing Car Which Is Just Like My Daughter Who Gets Homesick The Very Moment She Moves Out Of Our House.
My Purchase Of A New I20 Had Brought Me Nightmare Along, My Use Of This Car Is Very Minimal – A Short Trip To Parur Town And Occasional Trips To Ernakulam City. On My First Trip Out Of Town, The Car Started Weeping Like A New Kid Taken To Kinder Garten Unwilling To Move A Bit Further And Myself With Family Stuck On The Road. My Second Long Distance (Not Sure For I20 More Than 50kilometres In Long-Distance Or Not) To Kumarakom Again Made The Car Break Down Near Edapally Luckily This Time, On The Return. Every Assurance From The Service Center That The Car Is Repaired To Perfection Remained Like Any Hollow Fancy Assurances Like The Recent Ads Aired On Television.
On 5th July Morning We Had A Trip To Mannarkad And Further To Wynad And Madekere Had A Terrible Halt At 10kms Away From Mannarkad Town, After The Car Just Halted While On The Move, Thankful To The Local Shop Owner, They Helped Managed To Push The Car Out Of The Main Road. After Reaching Out To Showrooms At Ernakulam And The Local One It Was Suggested To Register The Complaint With The Roadside Assistance On The 1800 Helpline.
Now The Service Assurance Starts The Hyundai Way – A Call That Was Logged By 2.45 Pm, And With The Assurance Of One Hour And Later 3 Hours, After No Response Even After 7 Pm Literally Had To Share My Piece Of Mind With The Executive Who Picked The Call For The Nth Time. Later A Representative Of The Toeing Agent Appeared Close To 10 Pm – We Were Stranded On A Roadside During Lockdown Days Literally Spending Time In The Shutter Front Of A Closed Shop. Even The Service Guy Had Suggested Sharing The Key Locally And Proceeding For Which He Had It From Me. With Close To 150kms Away From Ernakulam And Another 150kms To Wynad And With Luggage And Valuables, The Suggestion Of You Proceed Leaving The Key “There” – Isn’t It Sounding Ridiculous To You?

Close To 10 Pm I Manage To Arrange An Alto 800 From A Rental Agent, And Transferred My Luggage And Valuables, And Proceeded To Trust A Slip That Was Handed Over To Me. On The Slip, He Strike Off Images Of Bike And Luckily He Didn’t Draw Car At That Hour Of The Day. I Proceeded To Wynad And Managed To Reach Sultan Bathery At 1am Passing Through The Ghat Section Well Past Midnight.
Next-Day On 6th July 2021, I Was Updated That My Homesick Car Is Taken To Popular Hyundai At Perunthalmanna And Though The Doctor Is Available Since The Stethoscope Is At Manjeri And They Shall Update Once The Stethoscope Is Brought To Perinthalmanna. Late Evening It Was Diagnosed That Car Have A Problem
I Communicated My Decision On To The Service Guy And Service Manager That I No More Trust That Car For My Travel After Having Troubled Me In All My 3 Travels Above 50 Kilometers.
Now After All These Incidences And A Verbal Assurance From The Area Sales Manager Of Hyundai India, Plus An Extended Warranty Which Was Awarded To Me For This Faulty Car, I Had To Take Back The Car Believing Nothing More Will Happen In The Future.

It’s 4 Months Past The Fancy Assurances On The Condition Of The “Homesick” Car And The Acknowledgment By The Company On The Quality Through An Extension Of Extended Warranty Made Me Believe That Things Would Have Improved With The Machine. With Short Trips To Ernakulam City From My Home Town In Parur Which Is Around 25 Km Away, I Became Successful On Numerous Occasions To Use This Machine For The Purpose We Brought – To Travel ! . Decided To Start With Divine Blessing And Took The Vehicle To Guruvayoor Temple On 27.11.2021 And Felt Relieved As We Reaching Back And Almost Nearing Parur, But My Joy Was Short-Lived As The Vehicle Showed Its Class When It Broke Down Near To Puthenvelikkara And I Have To Rely On The Hyundai Roadside Assistance To Carry The “Proven Home Sick Car” To Any Facility To Evaluate The Cause. We Have To Rely On Public Transport To Bring Back My Sister And Mother Home With All Fear Of Covid 19 Remaining And Remaining A Not So Proud Hyundai Owner. It Is Now Proven Beyond Doubt That This Vehicle Is Neither Suitable Nor Manufactured For Commuting Over 50kms. If Anyone In The Company Has A Version To Disagree With, Feel Free To Make Me Understand, As In All My Travels, This Being The 4th One Failed Miserably And Left The Customer Stranded In The Middle Of The Road.
My Humble Request To Hyundai Officials – It’s After Your Assurances On The Vehicle Quality And Your Gesture Of Extending The Warranty Last Time, I Was Cajoled To Take Possession Of This Vehicle Based On Your Guarantee Of The Vehicle’s Usability. Now With All Assurances Failing To Keep Up, I No Longer Wish To Take Back Home A Non-Usable Car.
My Submissions –

1. Its Requested To Share A Vehicle Inspection Report Certified By Hyundai Engineers To Prove That This Machine Is Worthy To Be Used To Used For Long Travels (More Than 50kms At A Stretch)

2. Please Let Me Know How Hyundai Chooses To Compensate For Its Customers’ Repeated Agony Of Getting Stranded Midway.

3. Take Back The Vehicle To Your Research Facility And Evaluate The Cause Of This Frequent Failure. Certify If The Vehicle Is Worthy To Use.

Image Uploaded by Deepak M D: