| Name of Complainant | |
| Date of Complaint | May 14, 2025 |
| Name(s) of companies complained against | ROSMERTA SAFETY SYSTEMS LIMITED |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked my appointment to fix the HSRP number plate order id MHHSRPAE3DC0BE-5A47-49 on 17th March 2025 and received success order with appointment date as 29th March 2025 and even got a SMS saying that the plate is out for delivery, however while after reaching to authorised service center we got know there is no any number plate received for my order as well as other customers as well.
My torturous journey with Rosmerta started from that day. Have been trying to reach out to Rosmerta multiple times (** conversations) over mail and numerous phone calls – but to no avail. Each time i am assured by the representatives that the case is prioritized and will be solved soon! Every time they actually show the same indifference and repeat the same monotonous statement about getting back and prioritizing – but absolutely no action has been taken so far on this.
I had visited the original workshop (that was supposed to fit the number plate) multiple times and physically verified that my plate is not present there.
The company is not able to confirm where the number plate is and is not able to give me any further details of the same.
I am also not able to cancel the order and place a new one…they are not able to do so even after multiple requests from my side.
I am helpless and frustrated on this since this is the same status since June. I would be penalized for no fault of mine, anytime now since official deadline as of now is over.
Kindly support and help me get the HSRP at the earliest..
