| Name of Complainant | |
| Date of Complaint | June 24, 2020 |
| Name(s) of companies complained against | hp India |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
1. HP SERVICE case id 5047860665
2. The motherboard and front panel was replaced from your bathinda(punjab) service centre , but still the issue regarding wifi card was not resolved and the same was agreed to be replaced by the service manager MR KULDEEP.I am an officer in the INDIAN ARMY,due to some exigencies in work I had to travel to TRIVANDRUM ,KERALA. So on my request the location of the service centre was changed to TRIVANDRUM KERALA.
4. The technician from inspire tech TRIVANDRUM, inspected the laptop and mentioned that the WIFI card was damaged physically while the motherboard and front panel was replaced by the previous technician in sysnet, BATHINDA, and the same cannot be replaced without approval.Now i received a mail regarding replacing the module on payment basis, the physical damage occurred due to carelessness of the technician who repaired it , why should i pay for it ?
6. On 16 th june 2020 Ms Garima from HP INDIA emailed and called me as a reply to my mail and assured that a solution will be found out in 2-3 days , it’s almost a week and no follow up action has been taken and further i receive the same email today from Mr muneera , inspire technologies saying that the repair has to be done on a payment basis.
7. This case is becoming a vicious cycle without any outcome. The quality index of service has dipped pathetically .In Spite as a customer I have written multiple emails to get the work done,sadly which is also of no use .Now HP SERVICE is saying that I have to bear the financial cost of something which an HP technician did with my laptop(damaging the wifi module),what an irony.
Image Uploaded by SANJAY GOVIND:
