How come the color that was chosen failed to come

Name of Complainant	Namit nahar
Date of Complaint	June 29, 2023
Name(s) of companies complained against	Airtrl
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Namit nahar:

selected red on period 20230629016 , even after red options came, how is it saying failed

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