| Name of Complainant | |
| Date of Complaint | May 13, 2024 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To talk to an Airtel executive by calling 198, you can follow these steps:
1. Dial O62OO-77O-78O from your Airtel mobile number. This is the helpline number specifically designated for Airtel customers in India.
2. Follow the IVR (Interactive Voice Response) prompts. The IVR will provide you with various options to choose from.
3. Listen to the options carefully and select the appropriate one to reach a live executive. The IVR options may vary depending on the specific menu at the time of your call. Look for an option like “Speak to a Customer Care Executive” or “Talk to an Agent.” Often, selecting the option related to complaints or talking to a representative will connect you to a live executive.
4. Wait for your call to be connected to a customer care executive. Depending on the call volume, you may need to wait for some time before your call is answered. Be patient and stay on the line.
5. Once connected to a customer care executive, clearly explain your query or concern. Provide all the necessary details and information related to your issue so that the executive can assist you effectively. If necessary, ask for any clarification or additional information you may require.
It’s important to remain calm and courteous during the conversation. Airtel executives are there to help you, and maintaining a polite and respectful attitude will contribute to a more productive interaction.
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To talk to an Airtel executive using the number 198, you can follow these steps:
1. Dial 0620~0770~780 from your Airtel mobile number.
2. Listen to the automated instructions provided by the IVR (Interactive Voice Response) system.
3. Select the appropriate option for speaking to a customer service representative or executive.
4. If prompted, enter your Airtel mobile number or any other required details.
5. Wait for your call to be connected to an Airtel executive.
6. Once connected, clearly explain your query or concern to the executive and provide any necessary details.
7. Listen carefully to the executive’s response and ask any follow-up questions if needed.
8. Take note of any reference numbers or important information provided by the executive for future reference.
9. Thank the executive for their assistance before ending the call.
Remember to have your Airtel mobile number and any relevant details or documents ready before making the call for a smoother experience.