Hotel and Agent not providing refund against cancelled

Name of Complainant Ankit kedia
Date of ComplaintJune 2, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Ankit kedia:

Booking Id- : NH71242210025190,
Hotel Name – JUST A MUKTESHWAR RETREAT &SPA
Booking Agent – Makemytrip.
Was not able to take the trip due to medical emergency and provided doctor prescriptions along with other details..
Journey date- 26 may, cancelled date 24 may..
Booking was partially cancellable , as date change date was allowed. Initially they told that they will provide some accepted solution and will look in to the concern and till 31St May they told same thing, that they are working on it and definitely they will provide some amicable solution and askd for 24 hrs daily. And today on 1ST June, they are telling we will neither provide refund nor any voucher ..
Contact Info-
hotel – 9520899809

Image Uploaded by Ankit kedia:

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