| Name of Complainant | |
| Date of Complaint | August 16, 2024 |
| Name(s) of companies complained against | De Feliz Vacation Private Limited |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Am Writing To File A Formal Complaint Against De Feliz Vacation Regarding Their Services And The Unfulfilled Promises, This Company Scams Tourists In Goa.
Membership Details:
Membership No: DFV/TG/5343
Date of Agreement: 26-03-2023
Amount Deducted: Rs. 70,000 From Indusind Bank Credit Card
Service Assurance:
During The Contract Agreement, De Feliz Vacation Assured The Provision Of Superior 4~5 Star Category Hotels/Resorts For Our Vacation.
Face The Problem :
I Am Planning To Visit , Lonavla , Goa & Alibaug And Requested De Feliz Vacation To Arrange Hotels In These Locations.
But The Provided List Of Hotels Falls Significantly Below The Promised Standard And Is Of Very Cheap Quality , Hotel List Was 3rd Class And Nobody Take Any Responsibility Mr. Gourav & Ms.Iqra not picking The Calls i Tried Many Times, When I Call Consumer Care They Said Mr. Gourav & Ms. Iqra Left From Job Etc. We Cant Do Any Think For Your Hotel List.
When I Booked Goa Vacation There Was Same Problem Face First They Said Hotel Not Available ( But my plan was any season) Then Arguments On Mail And Calls, They Picking Luckily Call But After Long Arguments On Mail De Feliz Vacation Team Not Accept The Mistake No Body Take Any Responsibility I Am Totally Fade Up.
They Lure By Offering Lucky Draws For Free Luxury Vacation And Then Later Manipulate Into Purchasing Their Packages Worth Lacks, Once Credit Card Has Been Charged And You Leave. Then They Stop Responding.
Cancellation Attempts:
I Have Sent An Email Formally Requesting The Cancellation Of My Agreement And A Refund Of The Deducted Amount Due To The Breach Of Contract.
Numerous Attempts To Contact De Feliz Vacation Over The Phone Have Been Ignored, Indicating An Apparent Intent To Evade Resolution.
Evidence:
Attached To This Complaint Is A Copy Of The Email Sent To De Feliz Vacation Detailing The Cancellation Request.
Bank Statements Confirming The Deduction of Rs. 70,000 From My Indusind Bank Credit Card.
Summary Of Complaint:
De Feliz Vacation Has Failed To Uphold Their Commitment To Provide Superior Accommodations As Per The Terms Of The Agreement.
The Provided List Of Hotels Is Of Substandard Quality, Contradicting The Promised 4~5 Star Category.
Numerous Attempts To Contact Them For Resolution Have Been Ignored, Suggesting A Deliberate Effort To Avoid Addressing The Issue.
Requested Action:
I Request A Thorough Investigation Into This Matter.
A Directive To De Feliz Vacation to Honour The Cancellation And Initiate A Full Refund As Per The Terms Of The Agreement.
Appropriate Action Against De Feliz Vacation For The Breach Of Contract And Unprofessional Conduct.
I Trust That [Consumer Portal] Will Handle This Complaint With The Urgency And Attention It Deserves. I Am Hopeful For A Fair Resolution To This Matter.
Thank You For Your Prompt Attention To This Issue.
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