| Name of Complainant | |
| Date of Complaint | November 5, 2024 |
| Name(s) of companies complained against | De Feliz vacations |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This company scams tourists in Goa. They lure you by offering lucky draws for free luxury vacation and then later manipulate you into purchasing their packages worth lacks.
We recently bought one of your tour package which cost around 50000, after receiving repetitive request from your employees- Swapnil, Nishant at your place.
During our meeting we were given assurance about Package and its services.
We were not told whether it is Cancellable or not.
As mentioned in Consumer form, a non refundable or non cancellable service needs to be properly made aware. My consent was made quickly and now these guys Tanaya, Swapnil are not picking up the calls and not even replying to the emails. Customer care also not responding to calls.
We have submitted the cancellation request letter in the office after having a discussion with Tanaya mam she assured at that time that she will get this request cancelled in 2-3 working days and refund the amount, but this didn’t happen and these guys are not giving any response to us now.
Kindly please cancel this request and make my refund.
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