Name of Complainant | |
Date of Complaint | June 20, 2021 |
Name(s) of companies complained against | Make my trip |
Category of complaint | Tours & Travels |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
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Hello,
I have booked an holiday package with makemytrip for Goa from Indore. The package was inclusive of flight and hotels that they have listed on their website. I booked the package and gave the full amount to them.
Later when I received the voucher from them, I saw the flight ticket is containing an invalid pnr number. I checked with them and came to know that the flight got cancelled.
I confirm with Indigo and realized that the flight was not operational from past 2-3 months, still makemytrip was showing it as a valid flight on their portal so as to confuse the consumers.
I requested makemytrip to give me the complete package refund of 35K that I had paid them or to change my flights.
They are not ready to issue me the refund.
Plus they are asking me an additional 5500 per person to change the flights.
I have a fix budget of 35K for this trip, which I had already paid them for both flight and hotel. I dont have any extra penny to give them.
They are not ready to refund the amount. After having a discussion with them, they agreed for 3100 per person flight refund, but there is no flight possible that could take me from goa to Indore in 3100.
Please request them to give a full refund.
I have the complete itenary of flight and hotels with me. Flight voucher is containing an invalid pnr number. Whomsover take this case, please contact me through email and I will send u all the details.
Please take this on priority as my travel date is 24 June itself.
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