| Name of Complainant | |
| Date of Complaint | June 4, 2022 |
| Name(s) of companies complained against | Sargam electronices |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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Extended Warranty Obligation
Date of Complaint june 4, 2022
Name(s) of companies complained against Sargam Electronics
Category of complaint Electronic Appliances
Sargam Electronics sold an extended warranty termed as “DG Warranty” for 6 Hitachi split AC purchased from Sargam Electronics store at Rohini. The charge for the extended warranty was Rs 5,300/- each ac and it is valid through aug’19 to aug’23. DG Warranty is a scheme where the customer pays for a future promise of repairs & replacement of defective parts.
My AC has stopped working on 7th May 2022 and I considered utilizing the DG Warranty by Sargam. To my surprise and irritation, their phone numbers mentioned on the invoice are not functional. Further, the customer helpline numbers +91 11 33219400 and +91 85100 66660 are on IVR. The IVR leads me to a certain stage and then it goes blank. It doesn’t register the complaint.
Upon visiting the store, I discovered that it has stopped operations.
Now I got to know from public domain that Sargam has sold its outlet without transferring its liability.
