High Priority needed | Issue with My home app and billing

Name of Complainant Trilok
Date of ComplaintJune 20, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Trilok:

Hi,

I have keep on giving several complaints on My home app and billing issues, its not been updating and below are request numbers:

Airtel request no.

  1. 69528560,
  2. 107838084,
  3. 107948518  (997574150 Interaction id from Shariff)
  4. 108298338 – Spoke with Shravan
  5. 1619347678967 – Spoke with Aarti  postpaid customer care service.

I am attaching screen shots of my app which will helpful to you

I am very angry on customer care and My home app. I have one broadband connection and 2 postpaid connections,

Broadband account outstanding is Rs. 356
My 2 Postpaid accounts outstanding is Rs. 147 + Rs. 147 Rs. 294
Total Rs. 650

Whereas in My home app its reflecting (screen shot attached) Rs. 1002.90.

I want you to rectify this so that I will pay the actual amount, which I am supposed to pay to Airtel, not the excess amount.

I need a call back to discuss about this.

Regards,

Trilok

9948035409 (Call me again, if my number is not reachable or I didnt pick)

Image Uploaded by Trilok:

High Priority needed | Issue with My home app and billing

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